1. No Refunds or Returns
All sales are final. Fatina Plants does not accept refunds, returns or exchanges for live plants, including for change of mind or personal preference.
2. Shipping Risk for Live Plants
Live plants are sensitive products and may experience stress or damage during courier transit. This can include leaf damage, breakage, drooping, yellowing, cosmetic marks, dehydration, deterioration or other changes in condition.
Fatina Plants is not responsible for damage or deterioration that occurs during shipment or courier handling.
3. Buy at Your Own Risk
By choosing postage and completing your purchase, you acknowledge and accept the risks associated with shipping live plants.
Customers who prefer to avoid courier-related shipping risks may choose Pick Up – Bukit Jelutong where available.
4. Before Dispatch
Fatina Plants will prepare and pack plants with reasonable care before dispatch. Once the parcel has been handed to the courier, delivery handling and transit conditions are outside our direct control.
5. Incorrect Orders
If Fatina Plants sends an item that is different from the item stated in your confirmed order, please contact us as soon as possible with your order details and clear photos so we can review the matter.
6. Legal Rights
Nothing in this policy is intended to exclude or limit any rights that cannot lawfully be excluded under applicable Malaysian law.
Business & Contact Information
Official details for Fatina Plants.