1. Information we may collect
When you use the Fatina Plants website, place an order or contact us, we may collect information such as:
- Name, email address and phone number.
- Billing and delivery address.
- Order details, products purchased and transaction references.
- Messages or enquiries you send to us.
- Technical information such as browser type, device information, IP address and website activity where collected through website tools or cookies.
2. How we use your information
We may use personal information to:
- Process, confirm and fulfil orders.
- Arrange delivery or pickup.
- Provide customer support and respond to enquiries.
- Prevent fraud, misuse and security incidents.
- Maintain and improve our website and shopping experience.
- Send service-related communications about an order or enquiry.
- Send marketing updates where you have chosen to receive them, subject to applicable requirements.
3. Payments
Where online payment services are used, payment information may be processed by the payment provider connected to our store. The provider's own privacy and security terms may apply. Fatina Plants does not intentionally request customers to send full payment card details through the Contact Us form.
4. Sharing of information
We may share information only where reasonably necessary to operate the store, including with service providers involved in website hosting, payment processing, order fulfilment, delivery, email or technical support, or where disclosure is required by law.
We do not sell personal information as a business activity.
5. Cookies and website technology
The website may use cookies or similar technologies that are necessary for shopping-cart functions, account sessions, checkout, security, preferences and website analytics. You may be able to control certain cookies through your browser settings, although disabling essential cookies may affect website functionality.
6. Data security and retention
We take reasonable steps to protect information from unauthorised access, loss or misuse. Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including record-keeping, accounting, dispute handling and legal obligations.
7. Access, correction and enquiries
If you would like to ask about, update or correct personal information that you have provided to us, please contact Fatina Plants through the Contact Us section of the website.
8. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices or applicable requirements. The latest version will be published on this page with the updated date shown above.
Business & Contact Information
Official details for Fatina Plants.